Privacy Policy
This privacy notice tells you how LM Veterinary Acupuncture (we) will collect and process your personal data .
About Us
We are an independent Veterinary acupuncture service providing mobile Western Veterinary Acupuncture services in Hertfordshire and Buckinghamshire.
Who to contact regarding your personal data
We take your privacy seriously. Laura looks after data protection and would be happy to answer any of your questions about this privacy notice and how she uses your data. We can be contacted directly at laura@lmveterinaryacupuncture.co.uk and 07792495152.
The personal data we collect and process
There are four main ways we process the personal data you provide. We endeavour to keep this information accurate and up to date, and not keep it longer than is necessary.
To administer your account as a client
In order to provide our service effectively and ensure the best possible care for your pet, we need to collect and process the following personal data when we register you as a client.
Personal data type - How the data is collected
First name, Last name - As part of registering to be a client
Address - As part of registering to be a client
Phone number (mobile, landline) - As part of registering to be a client
Email address - As part of registering to be a client
This personal data will be used for the following services and purposes:
To administer your account and provide the services you have requested from us. For example, invoicing, calling to change an appointment and to keep a record for legal and accounting purposes.
To inform you by email of service information about the practice. For example, notification of seasonal opening times.
If you have pet insurance and you wish to make a claim, we will pass on your pet’s clinical history with your name and address to your insurance company to allow them to process your claim.
To send you marketing communications as a client
We send all our clients the following marketing communications:
Reminders for pet appointments via email and text message.
The personal data that we process for these communications is first name, last name, email address and mobile phone number.
To share with veterinary related third parties WITH your consent
There will be occasions where we will need to ask for your consent to share your personal data with a third party:
Your own usual veterinary practice or any specialist veterinary surgeon may request your pet’s history with us .We will provide them with your pet’s clinical history along with your name, telephone number, address and email.
Should you change first opinion veterinary practices, we will provide the new practice with your pet’s clinical history with your name, telephone number, address and email if they require it.
We will not pass on your personal data to any third parties without your consent unless the law requires us to do so.
[LM Veterinary Acupuncture uses a third party service to help maintain the security and performance of our website. To deliver this service it processes the IP addresses (a number assigned to each of your devices connected to the internet by your broadband provider) of visitors to the LM Veterinary Acupuncture website.
How long do we process your data for?
We are required to retain information in accordance with the law, such as information needed for income tax and audit
purposes. In order to comply with our professional liability insurance, we keep and securely store past clients records for seven years.
This includes full name, address, email address and telephone number, but excludes bank account details.
We will only process your personal data whilst you are a client. After eighteen months of inactivity we will close the client’s
account and archive the data.
Your rights as a data subject
Right of access
You have the right to request a copy of the information that we hold about you. You can do that by emailing laura@lmveterinaryacupuncture.co.uk or by calling 07792495152. If we do hold information about you we will: give you a description of it;
tell you why we are holding it
tell you who it could be disclosed to; and
let you have a copy of the information in an intelligible form.
Please note that you will need to provide proof of identity – a current passport or driving licence.
Right of rectification
You have a right to correct data that we hold about you that is inaccurate or incomplete.
Right to be forgotten
In certain circumstances you can ask for the data we hold about you to be erased from our records.
Right to restriction of processing
Where certain conditions apply to have a right to restrict the processing.
Right of portability
You have the right to have the data we hold about you transferred to another organisation.
Right to object
You have the right to object to certain types of processing such as direct marketing.
Right to object to automated processing, including profiling
You also have the right to be subject to the legal effects of automated processing or profiling.
Right to judicial review
In the event that LM Veterinary Acupuncture refuses your request under rights of access, we will provide you with a reason as to why. You have the right to complain as outlined below.
Complaints
If you are not happy with how your personal data is being processed by LM Veterinary Acupuncture having discussed the matter with us, you also have the right to lodge a complaint directly with the Information Commissioners Office at https://ico.org.uk/concerns/ or by calling 0303 123 1113.